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Conflict Resolution
Conflict in the workplace can be disruptive, drain productivity, and impact employee morale and engagement. It can be hugely distracting for employees and shift the focus away from the job in hand. Effective conflict resolution is vital for maintaining a healthy and harmonious work environment and ANSON, as an independent and trusted organisation, is well placed to provide appropriate support in this space. Our Conflict Resolution Services are designed to support organisations in effectively managing conflicts at all levels, from interpersonal disputes to team dynamics and organisational-wide tensions. With our experienced team of Consultants, we provide the expertise and guidance needed to navigate complex conflict situations with confidence.
Conflict Assessment
We begin by conducting a thorough assessment of the conflict situation. Our Consultants will gather information through interviews, surveys, and observations to gain a deep understanding of the underlying causes and dynamics of the conflict. This assessment helps us tailor our approach to best address your unique conflict challenges. Where helpful, we can support and deepen understanding of team dynamics through the use of Extended DISC profiling or through the use of our propriety Team Dynamics reporting and analysis.
Mediation and Facilitation
Where more immediate solutions are needed, our skilled mediators and facilitators work closely with all parties involved in the conflict to foster open dialogue and understanding. Through a neutral and unbiased approach, we create a safe space for individuals to express their concerns and interests. We facilitate constructive conversations, help identify common ground, and guide the development of mutually beneficial solutions.
Policy and Process Review
In some cases, conflicts may arise due to gaps or deficiencies in your organisation's policies or processes. Our Consultants can conduct a thorough review of your HR policies, procedures, and practices to ensure they are robust, fair, and aligned with best practice. We provide recommendations for improvement to minimise the likelihood of conflicts in the future.
Conflict Resolution Training & Support
Prevention is key when it comes to managing workplace conflicts. We provide customised conflict resolution training programs to equip your employees and leaders with the skills and strategies needed to address and prevent conflicts proactively. Our interactive workshops focus on effective communication, active listening, negotiation, and building positive relationships. We are firm believers that conflict can be positive; it can be the backbone of innovation and problem solving if utilised effectively with adequate boundaries in place. Resolving conflicts is not a one-time event but an ongoing process. Our Consultants offer continued support and coaching to individuals and teams involved in the conflict. We provide guidance on conflict prevention strategies, effective communication techniques, and ongoing conflict management to promote a culture of constructive dialogue and collaboration.
Mediation
It’s normal for workplace conflicts to arise from time to time and resolving them promptly and effectively is crucial for maintaining a harmonious and productive work environment. Conflicts can include interpersonal disputes, team disagreements, communication breakdowns and more. Mediation can be a key tool in the process of a constructive and collaborative approach to conflict resolution. ANSON’s skilled Consultants can help you navigate and resolve conflicts in a fair, impartial, and amicable manner.
Neutral and Impartial Mediators
Our skilled mediators act as neutral third parties, facilitating constructive conversations and guiding parties towards finding mutually agreeable solutions. They create a safe and confidential environment where all parties can express their concerns, interests, and perspectives without fear of judgment or reprisal. We work with you to ensure that any mediation process fits within your grievance or complaints processes. More than this, we are happy (and love to) work with your leaders during the mediation process, to provide on the job upskilling and coaching so that they can understand the mediation process and gain useful insights for their future capability growth. Where it is required, we will prioritise the confidentiality afforded the mediation process. All discussions, information and agreements reached during mediation are treated with utmost discretion. This commitment to confidentiality builds trust and encourages open communication, increasing the likelihood of a successful resolution.
Structured Mediation Process
Our consultants follow a structured mediation process that ensures fairness, efficiency, and a focus on finding sustainable solutions. The process typically involves private and joint sessions where parties have the opportunity to express their viewpoints, explore underlying issues, and collaboratively generate potential resolutions. We know that mediation is not a one sized fits all solution; depending upon the nature of the conflict and outcomes required, we will make suggestions on a best fit solution for the scenario. We can manage the conflict resolution process entirely, or we can also partner with you to provide real time learning and coaching to support the solution. We like to work towards outcomes that will allow your team members to explore the conflict, but ultimately also reach a place of resolution.
Effective Communication
Our mediators are trained in effective communication and active listening techniques. They facilitate respectful and constructive dialogue, ensuring that all parties feel heard and understood. By fostering an atmosphere of open communication, our mediators help parties overcome barriers, clarify misunderstandings, and find common ground.
Resolution Focus
Our mediators facilitate a problem-solving approach that seeks win-win resolutions whenever possible. Rather than taking sides or imposing solutions, we guide parties towards exploring options that address their interests and needs. This approach promotes a sense of ownership and commitment to the agreed-upon resolutions, increasing the likelihood of long-term success
Employee Relations
ANSON understands the modern and broader context of Employee Relations and the importance of maintaining positive and productive relationships between employers and employees. We recognize that managing this effectively is crucial for ensuring a harmonious work environment, minimizing conflicts, and promoting mutual understanding between all stakeholders. ANSON understand that creating and maintaining positive employee relations is a multi-pronged approach with efforts focused on enhancing engagement, reducing turnover, creating a positive organisational culture, The goals of good employee relations include inspiring employee loyalty, increasing engagement, reducing turnover, and creating a positive company culture across the whole employee lifecycle.
Policy Development & Legal Support
We assist you in developing clear and comprehensive policies that align with your organisation's values, goals, and legal requirements. Our Consultants ensure that your policies are communicated effectively and implemented consistently throughout your organisation. Staying compliant with employment legislation, Awards and regulations is essential to mitigate legal risks. We apply our contemporary knowledge to ensure your workplace runs in a fair and safe manner, mitigating behaviours that could constitute discrimination, bullying, violence, sexual harassment, and where each employee is provided with accurate and fair entitlements.
Employee Engagement
At the heart of positive employee relations is employee engagement. Organisations who interact well with employees across the employee lifecycle create engagement, connection, foster loyalty and as a result build impactful teams. ANSON can assist in understanding how engaged your employees are and can dig deeper to identify areas where an organisation can improve their relationships with its people for improved results.
Employee Communication
Effective communication is essential for fostering positive employee relations. We help you develop communication strategies and channels that ensure transparency, enhance employee engagement, and promote a culture of open dialogue within your organisation. When employees have concerns or grievances, it is important to address them promptly and fairly. Our team assists you in establishing a robust grievance handling process, ensuring that employee concerns are heard, investigated objectively, and resolved appropriately.
Performance & Development
We provide guidance on designing and implementing effective performance management systems that align individual goals with organisational objectives. Our Consultants help you establish performance metrics, conduct performance evaluations, and offer constructive feedback to enhance employee performance and development. Investing in employee growth and development is crucial for maintaining a motivated and skilled workforce. We offer customised training programs that address specific employee relations topics, such as conflict resolution, communication skills, and diversity and inclusion.
Absenteeism
In an environment where workforce can be incredibly challenging at the best of times, an organisation experiencing an absenteeism issue can suffer greatly. As a specialist in the sector, ANSON understand that absenteeism can have a significant impact on your organisation's productivity, morale, and overall performance. Our team of experienced Consultants is here to support you in developing effective strategies and implementing targeted solutions to address absenteeism head-on. Whether due to illness, personal reasons or other factors, absenteeism can disrupt workflow, strain team dynamics and lead to decreased productivity and increased costs for your organisation. More worrying is the potential impact on standards of care. Identifying the root causes of absenteeism is essential to developing strategies to mitigate its impact. No two organisations are alike, which is why ANSON work closely with your organisation to understand the unique factors contributing to absenteeism within your workforce. We analyse data, conduct surveys, and engage in comprehensive discussions to gain insights into the underlying causes. In addition, we are happy to work with you on individual cases and can support you in fitness for work processes in addition to the more difficult end of formal absence management.
Policy and Procedure Evaluation
We assess your current policies and procedures regarding attendance management to ensure they are clear, fair and aligned with industry best practices. Our Consultants provide recommendations for improvement and help you develop comprehensive attendance management guidelines that balance flexibility with accountability.
Culture and Employee Engagement
We analyse your organisation's culture and work environment to identify any factors that may contribute to absenteeism. By promoting employee engagement, fostering a positive work atmosphere and creating opportunities for work-life balance, we help improve employee morale and reduce absenteeism rates. We leverage HR analytics and reporting tools to monitor and analyse attendance patterns, identify trends and assess the effectiveness of implemented solutions. This data-driven approach enables continuous improvement and helps you make informed decisions regarding attendance management.
Fitness for Work
Ensuring you have team members who are fit to work is a critical factor in both safety and employee wellbeing. We can work with you on specific cases to support you to engage with your absent team members and ensure that a fitness to work process is adopted. If you don’t have a fitness for work provider in place or currently have the use of an occupational rehabilitation provider, we can support you through this process via one of our partner companies.
Training and Education
We provide training sessions to leaders on effective attendance management techniques. This includes raising awareness of the impact of absenteeism, developing strategies for early intervention, and equipping them with the skills needed to address absenteeism-related issues proactively and constructively.
