In the last few years a number of people in community service organisations have said things are changing so fast, what’s the point of having a strategic plan? We don’t …
‘Reducing red tape’ has been a hot topic between not-for-profits and government agencies over the last couple of years. The Western Australian Government has been driving a ‘free market‘ approach …
Longitudinal Surveys of Australian Youth (LSAY) has released a research report today, 5 October 2011, looking at measurement of social capital in young people. This may be relevant to anyone working …
Measurement is such a vital part of understanding if you are doing a good job that everyone should be doing it. There are however obstacles and limitations facing measurement in complex …
The Balanced Scorecard (BSC), created by Arthur Schneiderman and popularised by Kaplan & Norton, is a commonly used framework for setting organisational performance measures along four dimensions: How do customers …